Size Exchange Policy

At JackandJer, most of our products are made to order. To ensure a fair and transparent exchange process, please review our policy below.

1. Size Change Requested by the Customer
If the product delivered matches the size selected at the time of purchase, but you would like to exchange it for a different size:

• The exchange request must be raised within 3 days of delivery.
• The product must be unused, unwashed, and in its original condition with all tags intact.
• You will be required to ship the product to our return address.
• A ₹400 re-dispatch fee will be applicable for shipping the replacement product.
• The replacement will be dispatched only after:
• We receive and inspect the returned product, and
• The requested size is available in stock.
• If the requested size is temporarily unavailable, the replacement will be dispatched as soon as it is back in stock after the ₹400 payment has been received.

2. Non-Eligible Exchanges
Exchange requests will not be accepted if:

• The request is raised after 3 days from the date of delivery.
• The product has been used, washed, altered, or damaged after delivery.
• The product is returned without its original tags or packaging.
• The product is a customised or personalised item, unless an incorrect size or a manufacturing defect was sent by JackandJer.

For any assistance regarding exchanges, please contact our customer support team. We're happy to help.